`customer-orientation` ile İlgili Madde Sonuçları

Quality can be defined as the degree to which a product or service meets specific characteristics, standards, or customer expectations. This definition encompasses both technical competence and perceived value. Quality is not merely a feature of the final product or service but an essential attribute that must be pursued throughout all production and delivery processes. Total Quality, therefore, means extending this perspective to the entire organizational performance. Total Quality Management (