--- title: ALO 181 Environment and Urbanization Counseling Line slug: alo-181-environment-and-urbanization-counseling-li url: /detay/alo-181-environment-and-urbanization-counseling-li type: article language: English entity: primary: ALO 181 Environment and Urbanization Counseling Line type: article categories: - name: General Knowledge slug: genel-kultur url: /kategori/genel-kultur - name: Environment, Agriculture slug: cevre-tarim-ve-ziraat url: /kategori/cevre-tarim-ve-ziraat tags: - Spatial Planning - Environment and Urban - Risky Buildings - ALO181 - Environmental Awareness - Noise author: Nursena Güller created_at: 2025-10-25T17:28:32.714154+03:00 updated_at: 2025-11-24T08:44:11.802823+03:00 image: https://cdn.t3pedia.org/media/uploads/2025/10/25/J544LCbKYpQpTgfin4zY5DyBfy9afCJv.png --- # ALO 181 Environment and Urbanization Counseling Line ## KURE Information Cards ![alo1811111.png](https://cdn.t3pedia.org/media/uploads/2025/10/25/UVIyKcQI9kOg3PEtxvo8IM0VsFGdkmnh.png) *ALO 181 Environment and Urbanization Counseling Line* | Field | Value | |-------|-------| | Establishment(Text) | January 1, 2013 | | Service Areas | Environmental pollution, Environmental impact assessment and spatial planning, Natural assets and conservation areas, Building inspection and zoning issues, Professional services, Urban transformation and information on risky areas, Information on land registry and cadastre legislation and online appointment procedures, Recording of complaints and notifications and resolution process | | Service Hours | 24/7 | ## Article Content **ALO 181 Environment and Urbanization Counseling Line** is a call center established by the [Ministry of Environment, Urbanization and Climate Change](/en/detay/alo-181-cevre-ve-sehircilik-hatti-6a1f5/llms.txt) of the Republic of Türkiye. The primary purpose of the line is to facilitate direct communication between citizens and the Ministry, to receive information requests in the fields of [environment](/en/detay/world-environment-day-9f06c/llms.txt), [urban planning](/en/detay/sustainable-cities-90528/llms.txt), and land registry-cadastre, to ensure that reports and complaints reach their source, and to provide solution-oriented services. ALO 181 operates in all 81 provinces of Türkiye, on a 24/7 basis guaranteeing that applications are concluded within a maximum of 15 days. Citizens’ personal information in complaints and reports is kept confidential, and outcome information is shared exclusively by system operators. ![Image](https://cdn.kureansiklopedi.com/media/uploads/2026/02/11/alo-181-environment-and-urbanization-counseling-li-thumbs_b_c_6c715e820373e9d0fe3796519a228153.jpg) *ALO 181 (Anadolu Ajansı)* ### **History** ALO 181 was established to address citizens’ issues in the Ministry’s fields of work with a solution-oriented approach and to improve service quality. The call center became operational **on January 1, 2013,** with 78 personnel. It was structured to receive information requests on environmental and urbanization matters, to record reports and complaints, and to forward them to the relevant units. Ensuring that applications are concluded within 15 days and providing feedback to citizens are core operational principles of the line, while citizen identity in complaints and reports is kept confidential and assessed without disclosure. ### **Mission and Vision** The mission of ALO 181 is to enable citizens to communicate directly with the Ministry without visiting the Provincial Directorates of Environment and Urbanization or Land Registry and Cadastre Directorates and to mediate problem-solving. Its vision is to provide citizens with friendly and reliable service, respond to requests for information, complaints, reports, and appointments, and contribute to the formation of an environmentally conscious and informed society. The line aims to be a model call center among the Republic of Türkiye’s ministerial call centers by operating rapidly and efficiently. ### **Functions and Responsibilities** The functions of ALO 181 encompass [environmental and urban planning issues](/en/detay/environmental-quality-and-monitoring-systems-e58e4/llms.txt) as well as land registry and cadastre services. Its main areas of responsibility include: - **Environmental Inspection and Information Provision:** Citizens can report and submit complaints regarding air, water, soil, radioactive pollution, waste, noise, and marine pollution via ALO 181. Additionally, they can obtain information about environmental impact assessments, spatial planning, natural assets, building inspection, professional services, and zoning. - **Urban Transformation and Risk Area Information:** ALO 181 provides information on buildings and areas at risk of disasters nationwide, where 6.5 million buildings are to be inspected. Its responsibilities include providing information on the identification of risky buildings, post-demolition housing opportunities, rental assistance, status of mortgaged units, locations of unauthorized buildings, and credit procedures. - **Land Registry and Cadastre Services: **Citizens can obtain information about land registry and cadastre legislation, complete online appointments, and submit complaints. This service allows for centralized and effective tracking of requests and appointments directed at land registry and cadastre units. ![Image](https://cdn.kureansiklopedi.com/media/uploads/2026/02/11/alo-181-environment-and-urbanization-counseling-li-thumbs_b_c_2686b82b5647269dd4a41b296392021b.jpg) *ALO 181 (Anadolu Ajansı)* ### **Operational Process** Applications to the ALO 181 call center are first recorded and then forwarded to the relevant units. Complaints and reports from provinces are communicated to the respective provincial directorates, and after necessary inspections are completed, feedback is provided to citizens within 15 days. Throughout this process, the identity of the caller is kept confidential, and only system operators share the outcome information. ### **Service Quality and Satisfaction** ALO 181 operates in a solution- and service-oriented manner, responding to citizens’ requests and providing feedback. Evaluations indicate that 87.8% of citizens who contacted the line expressed satisfaction with the service received. ALO 181 Environment and Urbanization Counseling Line functions as a comprehensive and continuously operating call center established to meet information needs in the fields of environment and urbanization, record reports and complaints, coordinate with relevant units, and increase environmental awareness across Türkiye. ## Academic Sources and References 1. Anadolu Ajansı. “ALO 181’e Çevre İçin İhbar Yapıldı, Martılar İçin Çözüm Arandı.” Anadolu Ajansı. Accessed October 21, 2025. https://www.aa.com.tr/tr/yasam/alo-181e-cevre-icin-ihbar-yapildi-martilar-icin-cozum-arandi-/3489732. 2. Anadolu Ajansı. “ALO 181’i Arayan Sayısı COVID-19 Salgınıyla Arttı.” Anadolu Ajansı. Accessed October 21, 2025. https://www.aa.com.tr/tr/turkiye/alo-181i-arayan-sayisi-kovid-19-salginiyla-artti/1854673. 3. Tokat Valiliği. “ALO 181 Çevre Hattı Hizmete Girdi.” Tokat Valiliği. Accessed October 21, 2025. https://www.tokat.gov.tr/alo-181-evre-hatti-hizmete-girdi. 4. Trabzon İl Sağlık Müdürlüğü. “ALO 181 Çevre ve Şehircilik Bakanlığı Tapu Kadastro Çağrı Merkezi.” Trabzon İl Sağlık Müdürlüğü. Accessed October 21, 2025. https://trabzonism.saglik.gov.tr/TR-109551/alo-181-cevre-ve-sehircilik-bakanligi-tapu-kadastro-cagri-merkezi.html. 5. Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. “ALO 181 Çevre ve Şehircilik Hattı Devrede.” Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. Accessed October 21, 2025. https://181.csb.gov.tr/alo-181-cevre-ve-sehircilik-hatti-devrede-haber-10144. 6. Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. “ALO 181 Çevre ve Şehircilik Hattı.” Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. Accessed October 21, 2025. https://181.csb.gov.tr/. 7. Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. “Görevler.” Çevre, Şehircilik ve İklim Değişikliği Bakanlığı. Accessed October 21, 2025. https://181.csb.gov.tr/gorevler-i-74#:\~:text=%C3%87a%C4%9Fr%C4%B1%20Merkezinin%20%C4%B0%C5%9F%20Kapsam%C4%B1,ihbarlar%20Alo%20181'e%20iletebiliyor.